Thailand jobs
Ticketing Officer | Thailand
About the role
The purpose of this role is to manage all service-orientated operations within the ticketing office. The successful candidate will be required to interact with customers and respond to customer complaints.
Responsibilities
- Update and print the fare sheet from all airlines on a daily basis;
- Acknowledge and respond to all clients’ emails;
- Deliver airfare quotations and offers to clients upon request;
- Make reservations and issue domestic and international e-tickets;
- Issue company invoices and vouchers;
- Upload and update airfares on company’s website;
- Make reservations for low-cost airlines;
- Prepare refund documents and submit to all airlines;
- Submit domestic air ticket reports to Thai Airways (TG);
- Submit IATA sales reports to BSP office;
- Submit monthly air ticket reports to CEO;
- Submit weekly invoice & credit note reports to the Accounting Department;
- Prepare report from the bangkoktickets.com website;
- Coordinate with other departments within our offices for booking land services;
- Follow up on payments with customers;
- General administration tasks.
Qualifications
- Bachelor’s degree or higher in any related field;
- Excellent command of written and spoken English;
- At least 1 year experience in a travel & tourism company;
- Hardworking, diligent and capable of working well under pressure;
- Basic skills in either Amadeus or Abacus is preferable;
- Expert knowledge of flight & ticketing;
- Strong problem-solving & issue management skills.
How to apply
Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.
For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org
