Thailand jobs

Product Care Specialist | Thailand

About the role

The Product Care Specialist supports the Thailand Accommodation Team by managing and coordinating all special inbound requests related to familiarisation trips, FOC (Free of Charge), VIP requests and other hotel-specific projects. This role works closely with Inbound Teams and Contracting Managers to ensure the smooth execution of these exclusive projects. Additionally, the position may involve managing a portfolio of hotels for specific assignments as requested by the Thailand Accommodation Manager.

Responsibilities

Special requests management

Serve as the communication point for special requests and specific projects, ensuring clarity and alignment across all involved parties;
Collaborate with Inbound Teams to gather clear project requirements and timelines;
Negotiate and confirm arrangements with hotels, ensuring expectations are met;
Provide status updates to stakeholders, maintaining transparency and communication throughout the project lifecycle.

Collaboration with Contracting Managers

Work closely with Contracting Managers to align on segmentation and ensure seamless coordination of requests within existing frameworks;
Support the Contracting Team by leveraging existing hotel relationships for non-contractual project requirements;
Communicate effectively between teams to align priorities and share insights for improved collaboration.

Hotel portfolio management (as per request)

Manage, on request, a portfolio of hotels specifically required for exclusive inbound projects;
Build and maintain strong relationships with these hotels, ensuring a high standard of service for all project-related requests;
Assist in negotiating rates or terms with hotel partners as needed for inbound projects or exclusive requests;
Monitor and evaluate the performance of portfolio hotels, addressing any challenges proactively;
Support the Contracting Team in maintaining consistency and fostering collaboration across related departments;
Contribute to identifying opportunities for improved contracting processes, efficiency and cost optimisation.

Project management

Oversee the end-to-end process for each inbound request, from initial inquiry to final delivery;
Track and document all requests, ensuring deadlines and deliveries are met;
Identify and resolve bottlenecks, maintaining efficiency and high-quality execution.

Market insights and support

Provide feedback to the Accommodation Team regarding market trends and insights gathered during project coordination;
Suggest improvements in processes and approaches to better serve Inbound Teams and stakeholders.

Data analysis and reporting

Collect and analyse data on inbound request outcomes, identifying patterns and areas for improvement;
Provide regular reports to the Thailand Accommodation Manager, summarising key metrics and project performance.

Process improvement

Assist in identifying and implementing process optimisations within the accommodation team to enhance efficiency and effectiveness.

Other responsibilities

Undertake any additional tasks or projects assigned by the Thailand Accommodation Manager.

Qualifications

Bachelor’s degree in hospitality management, Business Administration or a related field is a plus;
Previous experience in project management role, with exposure to hotel contracting in the travel or hospitality sector, is a must;
Strong communication, organisational and negotiation skills;
Proficiency in data analysis and reporting tools;
Ability to manage multiple projects and meet deadlines in a fast-paced environment;
Fluency in English and Thai;
Strong interpersonal skills;
Detail-oriented with excellent organisational abilities;
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities;
Strategic mindset with a focus on continuous improvement and data-driven decisions.

How to apply

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org

Apply now

Location: Thailand

Team: Sourcing & Product

Last updated: 18 Dec 2024

INCLUSIONS

A full day tour with a professional English-speaking guide. Other languages are on request and may be subject to supplementary charges
Transportation by car / mini-van with professional driver.
All entrance and donation fees for visits as mentioned in the description.
All applicable taxes and service charges
Lunch at a local restaurant is included (food only)

EXCLUSIONS

Tours, inclusions of any kind and other services that are not outlined in the tour description
Personal expenses such as meals, drinks, tips and gratuities, shopping, portage fees and optional tours, unless otherwise stated
Hotel accommodation in the destination of commencement.
Compulsory Christmas, country-specific festival and/or New Year dinner at included hotels
Single supplement charges for single travelers, where applicable
Any airline tickets, visa fees, additional transportation cost from and to the general meeting point
Supplements for transfers for customers arriving or departing from any airport or resorts located outside the general pick-up and drop-off locations
Hotel expenses of a personal nature, should an overnight be included: this includes mini-bar consumption, laundry, room service, any telephone or other communication cost not mentioned in the program
Travel insurance coverage for customers (highly recommendable)

GOOD TO KNOW

This tour is operated on full private basis with English-speaking guide. Other languages are on request / subject to availability and supplementary charges may apply.
Transfers are only operated within the downtown Chiang Mai areas and restricted to main hotels only.
Regions outside the central business district such as Mae Rim, Hang Dong, Doi Saket, Mae Taeng and Chiang Mai International Airport are excluded and supplementary charges apply.
We regret that are unable to provide pick-up and drop-off transfer services from and to apartment complexes, local guest houses or private apartments. We advise you kindly to head on your own arrangement to the nearest hotel inside the downtown Chiang Mai area.
We will do all possible to comply with any dietary requirements during this excursion; it may not always be possible to confirm your wishes in advance based on the choice of local restaurant.
Due to the nature of this tour, we regret to inform you that this excursion is not suitable for wheelchair users.
Guests are advised that some walking is required during this excursion; we always ensure that we take the most comfortable ways from the entrance of the sight to the sight itself.
The road up and down Doi Angkhang is not suitable for large coaches; for group travel, note that the group needs to be split up into mini-vans. We always will make efforts to confirm the exact pick-up time upon reservation.
For any operational issues in which are not able to confirm the exact pick-up time in advance, we reserve the right to inform you the day before the departure of the tour.
Due to the absence of ATM machines and credit cards payment portals, we highly recommend to bring sufficient cash with you. Please ensure that you bring sunglasses, a hat /cap and sunblock with a high SPF factor when traveling with us on this tour – even when it is cloudy, the sunrays still have an immense power.
We reserve the right to make necessary changes to the excursion in case of unfavourable weather conditions or situations where we are forced to make alterations to guarantee the safety of our guests.
It is recommendable to bring a jacket / sweater with you as temperatures on Doi Angkhang are often much cooler than around Chiang Mai.
It is the responsibility of the customer to provide us with the correct hotel information, should pick-up and drop-off services be included in the package.
Any changes in accommodation outside 48 hours will be handled accordingly: changes within 48 hours may be on request.