Indonesia jobs
Inbound Officer | Indonesia
About the role
This important role within the Inbound Department at Asian Trails Indonesia involves taking care of the reservation process, starting from receiving requests from travel agents abroad, preparing offers and quotations and following up in a timely manner on bookings for services from hotels and suppliers throughout Indonesia. This role is also responsible for issuing vouchers to hotels and other suppliers as well as invoicing and payment collection. Based in Bali, you will be joining a dynamic and passionate team of travel professionals.
Responsibilities
- Responsible for communication with the overseas travel agencies and tour operators;
- Prepare itineraries and quotations;
- Fully understand the range of sustainable products available and encourage clients to include relevant ones within their programmes;
- Invite agents to take part in Asian Trails’ Refillable Water Bottle and Carbon Offsetting initiatives;
- Send reservation requests to hotels and land service providers throughout Indonesia;
- Follow up on sent-over programmes;
- Ensure that all relevant data is uploaded in Asian Trails’ administration system;
- Coordinate with the operations department for booking land services;
- Handle reservations between suppliers and hotel representatives;
- Follow up payments with customers;
- General administration tasks, as outlined by the Inbound Manager;
- Work closely with colleagues from other departments and offices within the Asian Trails Group;
- Handle reservations and contracting activities with suppliers and hoteliers;
- Attend out-of-office meetings with customers to handle events, special requests and other tasks (when required).
Qualifications
- Indonesian national;
- Bachelor degree in the hospitality industry;
- Minimum 2 years’ experience in a travel & tourism company;
- Good command of English is essential (both verbal and written). Ability to speak and understand; German/Italian/Spanish/French language is definitely seen as an advantage;
- Experience with FIT/individual travel and GIT/series bookings is a prerequisite;
- Experience with Destination Management software is an advantage;
- Excellent command of Microsoft Office (World, Excel, Outlook) applications and computing skills;
- Able to work under pressure, meet tight deadlines and work flexible hours during peak season;
- Able to work independently as well as part of a team;
- A “Can Do” attitude, positive mindset and creative thinking is an asset.
