Thailand jobs
Charter Reservations & Operations Officer | Thailand
About the role
The Charter Reservations & Operations Officer reports directly to the Inbound Manager at Asian Trails’ head office in Bangkok. This role acts as the contact person for the charter business when it comes to creating hotel reservations, pre-booked excursions and transfers as specifically requested.
Responsibilities
Reservations
- Responsible for confirming pre-booked excursions and hotel reservations (inside & outside allotments) related to services requested by clients within the Siam Bay Area (Bangkok, Pattaya, Hua Hin) and, if requested, in South Thailand destinations;
- Receive and follow clients’ instructions to render our services;
- Organise inspections of hotels and excursions for overseas staff when requested;
- Coordinate with the Destination Manager and Operations Team for transfers in case of any special request or any last-minute change;
- Coordinate with the Inbound Team regarding excursion files with products and rates given to the agent on a yearly basis; double check services and costs with suppliers;
- Coordinate with the Operations Team to provide all pick up times for excursions and transfers in the Siam Bay Area, and input details into the LEMAX Reservations System in a timely manner;
- Ensure work is delivered to agreed service level;
- Communicate and interact effectively with all departments involved;
- Perform other related duties as requested by supervisor or manager;
- Be prepared to work out of office hours or on weekends depending on rotational work for charter agents where required;
- Follow up and collect payments from overseas charter agents.
Operations
- Create transfer bookings in the system in a timely manner and closely coordinate with the Operations Team;
- Send booking requests to sea and land service providers in the destination;
- Prepare and send quotations as requested from the head office or any other department;
- Negotiate with suppliers and make sure that all is in line with the requirements;
- Coordinate and work closely with other departments of Asian Trails Thailand for any request;
- Foster good relationships with hotels, suppliers and drivers;
- Other tasks as assigned by the head of the department.
Qualifications
- Bachelor’s degree or higher in any related field;
- Good knowledge of languages such as English, Finnish and/or Swedish/Polish/Czech is a plus;
- Previous experience in a hotel or other travel related industry is highly preferred;
- Hard working, diligent and capable of working well under pressure to meet tight deadlines and work flexible hours/days;
- Be prepared to work out of office hours or on weekends depending on rotational work for charter agents where required;
- A prior sales role in a related industry will be highly advantageous;
- Strong problem-solving & issue management skills;
- Good background knowledge in the tourism industry (locally and internationally);
- Good knowledge of Thailand and in-destination products
- Good communication skills.
How to apply
Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.
For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org
