The Key Account Support Specialist is responsible for managing and enhancing the relationship with key accounts by providing dedicated support, ensuring seamless service delivery and addressing client needs and concerns. The role is essential in maintaining client satisfaction, facilitating smooth operations and supporting account growth.

Quotation Management

• Prepare and manage quotations for key accounts, ensuring accuracy and timely delivery;
• Develop detailed cost sheets and pricing proposals for individual and group bookings;
• Review and update tariffs and pricing structures as needed to reflect changes in costs or market conditions.

Agent Support

• Provide comprehensive support to sales agents and account managers, assisting with client queries and special requests;
• Facilitate communication between agents and key accounts to ensure smooth transactions and service delivery;
• Assist agents with complex bookings, ensuring all client requirements are met.

Coordination with Booking Staff

• Collaborate with the booking team to ensure seamless processing of reservations and service requests;
• Monitor and track booking status, making adjustments as necessary to accommodate client needs and preferences;
• Address any issues or discrepancies related to bookings and coordinate resolutions with relevant teams.

Group Quotations and Tariffs

• Manage and process quotations for group bookings, ensuring that all aspects of the group’s requirements are included;
• Work with the pricing team to develop and update group tariffs and package offers;
• Coordinate with suppliers and partners to obtain accurate pricing and availability information for group travel.

Translation Services

• Provide translation support for quotations, contracts and other documentation as needed;
• Ensure that all client-facing materials are accurately translated and culturally appropriate.

Cost Management

• Develop and maintain detailed cost sheets for various services and products;
• Work with the finance team to ensure accurate cost tracking and budget adherence;
• Analyse cost data to identify opportunities for cost savings and efficiency improvements.

Support to Regional Market Manager and Supervisor

• Assist the Regional Market Manager and Supervisor with administrative tasks and project support;
• Provide reports and data analysis to support decision-making and strategic planning;
• Coordinate with the management team to implement and monitor account strategies and initiatives.

Documentation and Reporting

• Prepare and maintain accurate records of quotations, bookings and client interactions;
• Generate regular reports on key account activities, pricing and performance metrics;
• Ensure all documentation is complete, up-to-date and easily accessible.

Internal Communication and Coordination

• Act as a liaison between key accounts, agents and internal teams to ensure effective communication and coordination;
• Facilitate information sharing and collaboration across departments to support client needs and operational efficiency;
• Address and resolve any internal or external issues related to key account management.

Professional Development

• Stay updated on industry trends, pricing strategies and best practices to enhance support capabilities;
• Participate in training and development opportunities to improve skills and knowledge relevant to the role.

Additional Tasks

• Perform other duties as assigned by the head of the department. The role might incl. visits of customers on ground to support the senior customer services officer.

Education

• Currently pursuing or recently completed a degree in tourism, hospitality or a related field.

Experience

• Prior experience in customer service or account support is a plus, but not required.

Skills

• Fluent in Italian and English (additional languages are a plus);
• Strong communication and interpersonal skills;
• Excellent organisational and multitasking abilities;
• Ability to work independently and as part of a team;
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).

Attributes

• Customer-focused with a proactive and problem-solving attitude;
• Detail-oriented with a commitment to delivering high-quality service;
• Adaptable and flexible in a dynamic environment.

Working Conditions

• This role requires a detail-oriented individual with strong organisational skills, the ability to manage multiple tasks and a commitment to providing exceptional support to key accounts and internal teams;
• Flexibility and a willingness to travel are essential components of the position.

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org