Malaysia jobs
Assistant Inbound Manager (Asia Market) | Malaysia & Singapore
About the role
The role of Assistant Inbound Manager, Asia Market plays a key role in facilitating communications between our Asian Trails office and our overseas partners, helping to fulfil the needs of our customers. A significant part of the role is ensuring that quotations, reservations and itineraries are designed according to the customer’s requirement in a professional, timely manner. Based in Kuala Lumpur, the ideal candidate will become a part of a great team of travel professionals in Malaysia.
Responsibilities
- Assist the Inbound Manager in coordinating and executing inbound travel packages and itineraries for the Asia market in Malaysia and Singapore;
- Handle day-to-day operations such as responding to customer inquiries, processing bookings, site inspection and managing supplier relationships;
- Assist the Inbound Manager in sourcing and negotiating ground suppliers’ contracts to ensure that rates are competitive in the market;
- Liaise with internal teams (e.g. operations, finance) to ensure the smooth delivery of travel arrangements;
- Maintain accurate records and documentation related to bookings, invoices and other operational data;
- Contribute to the continuous improvement of processes and systems to enhance efficiency and customer satisfaction;
- Support the Inbound Manager in training, supervising and monitoring the performance of employees.
Qualifications
- At least 8 years of experience in the travel/tourism industry, preferably in an inbound operations or customer service role;
- Minimum 3 years’ experience in a supervisory position or senior executive role;
- Strong knowledge of travel destinations, products and services, particularly in the Asia region;
- Excellent communication and interpersonal skills with the ability to liaise effectively with customers and suppliers;
- Proficient in Microsoft Office applications (Excel, Word, PowerPoint) and experience with travel booking systems;
- Organised, detail-oriented and able to multitask in a fast-paced environment;
- A team player with a positive attitude and a commitment to providing exceptional customer service;
- Able to work under pressure, meet tight deadlines and work flexible hours during peak season.
- A “Can Do” attitude, positive mindset and creative thinking is an asset.
How to apply
Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.
For more details or about the role or how to apply, contact our HR team at: recruitment@asiantrails.com.my
