Indonesia jobs

Contracting Officer | Indonesia

About the role

This important role within the Contracting Department at Asian Trails Indonesia is required to develop and maintain relationships and negotiate with hotels and resorts, ensuring the company receives the best rates, conditions and services. The role includes oversight of the contracting process, contract negotiations, document management and clear communication with the data-loading team.

At the same time, classic B2B yield management skills will also be important in this role as the successful candidate will be responsible for analysing market trends and sales strategies while monitoring competitor performance to enable effective yield management, especially for hotel or resort bookings. This role ensures product availability and that margins are maximised at all times. Liaising with sales departments, you will identify and drive occupancy with our hotel partners.

We are looking for someone detail-oriented with good technical skills that also knows how to negotiate and has a creative and flexible mind.

Responsibilities

Negotiate contracts with hotels and resorts to secure competitive rates and favourable terms for the agency;
Draft, review and manage contracts, ensuring that all terms and conditions are clear, legally compliant and aligned with the company’s goals;
Maintain up-to-date records of all active contracts and agreements;
Build and maintain strong relationships with suppliers and partners to ensure smooth operational workflows and service quality;
Regularly communicate with suppliers to address any concerns, resolve issues and keep up with new products and services;
Monitor supplier performance, including quality control and service standards;
Continuously research the market for new hotels and resorts to enhance the agency’s offerings;
Analyse market trends and competitor offerings to negotiate the best deals and pricing structures;
Identify and assess potential new suppliers to expand the agency’s range of travel services;
Monitor the cost-effectiveness of contracts and ensure that all negotiated rates are within the agency’s financial objectives;
Ensure all contracts adhere to applicable laws, regulations and industry standards, including those related to consumer protection and travel regulations;
Coordinate with other departments such as product, inbound and operations to ensure that contracted services meet customer expectations and operational needs;
Provide guidance and support to the product, inbound and operations teams regarding contractual terms and offerings;
Act as the primary point of contact for any issues that arise during the execution of contracts, including discrepancies in services or payments;
Resolve conflicts between suppliers and the agency, ensuring that client services are not impacted;
Keep detailed records of all contracts, negotiations and agreements.

Qualifications

Indonesian national;
Bachelor’s degree in tourism and/or related working experience;
Prior experience in directly managing tourism B2B digital marketing with focus on yield management;
Fluency in English and a good command of other European languages would be an advantage;
Demonstrated ability to maintain a high level of enthusiasm and motivation;
Excellent communication skills;
Analytical and commercial in their approach, with effective problem-solving aptitude;
Strategic thinker with strong market knowledge;
Attention to detail, ability to translate data into understandable and actionable information;
Able to present and influence at board level;
Dynamic and motivating with an internal drive to continuously hit goals and deadlines;
Proactive and creative mentality with curiosity and desire to learn;
Exceptional organisational and project management skills, ability to manage multiple projects;
Proficient computer and system skills;
Must be very comfortable with continuously changing opportunities and priorities;
Team player with the ability to work cross-functionally;
High degree of flexibility;
A “Can Do” attitude, positive mindset and creative thinking is an asset.

How to apply

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruitment@asiantrails.co.id

Apply now

Location: Indonesia

Team: Sourcing & Product

Last updated: 4 Dec 2024

INCLUSIONS

A full day tour with a professional English-speaking guide. Other languages are on request and may be subject to supplementary charges
Transportation by car / mini-van with professional driver.
All entrance and donation fees for visits as mentioned in the description.
All applicable taxes and service charges
Lunch at a local restaurant is included (food only)

EXCLUSIONS

Tours, inclusions of any kind and other services that are not outlined in the tour description
Personal expenses such as meals, drinks, tips and gratuities, shopping, portage fees and optional tours, unless otherwise stated
Hotel accommodation in the destination of commencement.
Compulsory Christmas, country-specific festival and/or New Year dinner at included hotels
Single supplement charges for single travelers, where applicable
Any airline tickets, visa fees, additional transportation cost from and to the general meeting point
Supplements for transfers for customers arriving or departing from any airport or resorts located outside the general pick-up and drop-off locations
Hotel expenses of a personal nature, should an overnight be included: this includes mini-bar consumption, laundry, room service, any telephone or other communication cost not mentioned in the program
Travel insurance coverage for customers (highly recommendable)

GOOD TO KNOW

This tour is operated on full private basis with English-speaking guide. Other languages are on request / subject to availability and supplementary charges may apply.
Transfers are only operated within the downtown Chiang Mai areas and restricted to main hotels only.
Regions outside the central business district such as Mae Rim, Hang Dong, Doi Saket, Mae Taeng and Chiang Mai International Airport are excluded and supplementary charges apply.
We regret that are unable to provide pick-up and drop-off transfer services from and to apartment complexes, local guest houses or private apartments. We advise you kindly to head on your own arrangement to the nearest hotel inside the downtown Chiang Mai area.
We will do all possible to comply with any dietary requirements during this excursion; it may not always be possible to confirm your wishes in advance based on the choice of local restaurant.
Due to the nature of this tour, we regret to inform you that this excursion is not suitable for wheelchair users.
Guests are advised that some walking is required during this excursion; we always ensure that we take the most comfortable ways from the entrance of the sight to the sight itself.
The road up and down Doi Angkhang is not suitable for large coaches; for group travel, note that the group needs to be split up into mini-vans. We always will make efforts to confirm the exact pick-up time upon reservation.
For any operational issues in which are not able to confirm the exact pick-up time in advance, we reserve the right to inform you the day before the departure of the tour.
Due to the absence of ATM machines and credit cards payment portals, we highly recommend to bring sufficient cash with you. Please ensure that you bring sunglasses, a hat /cap and sunblock with a high SPF factor when traveling with us on this tour – even when it is cloudy, the sunrays still have an immense power.
We reserve the right to make necessary changes to the excursion in case of unfavourable weather conditions or situations where we are forced to make alterations to guarantee the safety of our guests.
It is recommendable to bring a jacket / sweater with you as temperatures on Doi Angkhang are often much cooler than around Chiang Mai.
It is the responsibility of the customer to provide us with the correct hotel information, should pick-up and drop-off services be included in the package.
Any changes in accommodation outside 48 hours will be handled accordingly: changes within 48 hours may be on request.