The role of the Latin Market Charter Manager is integral in the development of new collaborative efforts and maintaining internal procedures within our office in Thailand. The suitable candidate will actively participate in the development of our partnerships with charter partners, together with a dynamic team of local travel professionals. Based in Bangkok, the ideal, Spanish-speaking candidate will become a part of a great team of travel professionals in Thailand.

• Liaise with key accounts to understand the charter project requirements and anticipate operational implementation;
• Implement a high-level, effective project management framework and project execution statement for all Spanish charter operations; provide guidance and advice to other staff members in relation to the production of the project execution plan, review content and take ultimate responsibility for content prior to issuing the project;
• Develop business relationships with key stakeholders and find solutions to increase business opportunities;
• Work with different departments and their respective managers with a focus on product development, operations, quality control measures and customer relations; manage the relationships between all project stakeholders to facilitate effective communications and outcomes;
• Lead the team by example whilst driving and growing business in terms of sales and margins;
• Create training and quality management roles in accordance with the company’s structure;
• Create and maintain an inspiring team environment with an open communication culture where clear goals are set, tasks are delegated with clear guidelines and deadlines, and the various team members continuously receive coaching and development;
• Understand and work closely with our sourcing organisation, while maintaining excellent supplier relationships to negotiate the best possible ad-hoc rates;
• Promote Asian Trails’ technology and drive both internal and external adoption;
• Design and host/coordinate inspection trips for agent familiarisation trips leading to new business ideas in coordination with the Sourcing Team and conduct regular training with the team;
• Set up various plans and reports based on business development and internal communication strategies;
• Follow up payment for overdue credit and make sure all payments are received within the given deadline;
• Ensure that all relevant data is uploaded to the Asian Trails’ administration system and understand the overall concept;
• Report to the executive management on a regular basis.

• Bachelor’s degree in tourism; a university degree preferred;
• Minimum 5 years in a management position in the tourism industry is a prerequisite;
• Native speaking/fluent command of verbal and written Spanish and English is essential; other languages are a plus;
• Working experience in the travel & tourism industry in Thailand is a must;
• Good command of Microsoft Office applications and excellent computing skills;
• Open for some travel within Thailand and abroad;
• Have capability in developing standards, quality management, coordination and coaching techniques;
• Able to work under pressure, meet tight deadlines and work flexible hours during peak season.
• A “Can Do” attitude, positive mindset and creative thinking;
• A strong sense of responsibility and the ability to prioritise and organise are preferred skill sets to fill this role; working under pressure is to be expected;
• This position is open to foreign nationals, preferably native Spanish-speaking.

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruit@asiantrails.org