Indonesia jobs

Representative Staff (French-speaking) | Indonesia

About the role

The French-speaking Representative is responsible for delivering excellent service to all guests during their stay in Indonesia, from arrival to departure. This role will represent Asian Trails Indonesia and our agents, communicating directly with guests to provide information, promote services, sell optional tours and more.

In case of a complaint or unforeseen situation, the Representative Staff provides support and acts as the first point of contact with guests, working in close cooperation with the Service Delivery Manager as well as the Operations and Inbound Department to resolve the situation as quickly as possible while still prioritising the best solution.

Representative Staff are responsible for the services that guests receive as well as generating additional revenue for Asian Trails Indonesia during their stay in Bali (and Indonesia).

Responsibilities

Prepare a welcome pack with information about the programme, welcome meeting, pick-up time and activities;
Follow up on customer complaints with guests, hotels and the Service Delivery Manager;
Resolve customer complaints in close cooperation with the Service Delivery Manager, acting as the first point of contact to resolve the issue as quickly as possible while still prioritising the best solution;
Promote optional tours and sell them on the spot to generate additional revenue for Asian Trails Indonesia;
Fully understand the range of sustainable products available and encourage clients to include relevant ones within their programmes;
Closely coordinate with tour guides during the guest’s journey to ensure smooth programme implementation;
Report to the Service Delivery Manager about any situation or problem during the guest’s journey;
Liquidation of optional tour sales directly to the Accounting Department;
Take good care of company property such as mobile phones, tablets, credit card machines, etc.;
Represent Asian Trails or agents in the best possible way in behaviour, communication, support and appearance toward the guests;
Be responsible for the 24-hour emergency phone in weekly rotation;
Arrange welcome meetings and provide information about hotels, areas, activities and more;
Maintain the best possible relations with various departments in Asian Trails Indonesia as well as with suppliers and hotel management.

Qualifications

Indonesian national;
Bachelor’s degree in tourism and/or related working experience;
Strong customer service approach with good communication, presentation and promotional skills;
Good knowledge of Bali (and Indonesia);
Experience in a customer service-related job role is an advantage;
Strong personality and willingness to go the extra mile to provide the best service;
Flexibility and open-mindedness to work with different cultures and customers;
Ability to work under pressure, prioritise and multi-task;
Proficiency in French;
Good negotiation skills;
Good organisational and time management skills;
Proactive;
Ability to work varied hours;
Proficient with computer and system skills;
Must be very comfortable with continuously changing opportunities and priorities;
Team player with the ability to work cross-functionally;
High degree of flexibility;
A “Can Do” attitude, positive mindset and creative thinking is an asset.

How to apply

Submit your CV and cover letter via the link below. Please note that only shortlisted candidates will be contacted.

For more details or about the role or how to apply, contact our HR team at: recruitment@asiantrails.co.id

Apply now

Location: Indonesia

Team: Operations

Last updated: 4 Dec 2024

INCLUSIONS

A full day tour with a professional English-speaking guide. Other languages are on request and may be subject to supplementary charges
Transportation by car / mini-van with professional driver.
All entrance and donation fees for visits as mentioned in the description.
All applicable taxes and service charges
Lunch at a local restaurant is included (food only)

EXCLUSIONS

Tours, inclusions of any kind and other services that are not outlined in the tour description
Personal expenses such as meals, drinks, tips and gratuities, shopping, portage fees and optional tours, unless otherwise stated
Hotel accommodation in the destination of commencement.
Compulsory Christmas, country-specific festival and/or New Year dinner at included hotels
Single supplement charges for single travelers, where applicable
Any airline tickets, visa fees, additional transportation cost from and to the general meeting point
Supplements for transfers for customers arriving or departing from any airport or resorts located outside the general pick-up and drop-off locations
Hotel expenses of a personal nature, should an overnight be included: this includes mini-bar consumption, laundry, room service, any telephone or other communication cost not mentioned in the program
Travel insurance coverage for customers (highly recommendable)

GOOD TO KNOW

This tour is operated on full private basis with English-speaking guide. Other languages are on request / subject to availability and supplementary charges may apply.
Transfers are only operated within the downtown Chiang Mai areas and restricted to main hotels only.
Regions outside the central business district such as Mae Rim, Hang Dong, Doi Saket, Mae Taeng and Chiang Mai International Airport are excluded and supplementary charges apply.
We regret that are unable to provide pick-up and drop-off transfer services from and to apartment complexes, local guest houses or private apartments. We advise you kindly to head on your own arrangement to the nearest hotel inside the downtown Chiang Mai area.
We will do all possible to comply with any dietary requirements during this excursion; it may not always be possible to confirm your wishes in advance based on the choice of local restaurant.
Due to the nature of this tour, we regret to inform you that this excursion is not suitable for wheelchair users.
Guests are advised that some walking is required during this excursion; we always ensure that we take the most comfortable ways from the entrance of the sight to the sight itself.
The road up and down Doi Angkhang is not suitable for large coaches; for group travel, note that the group needs to be split up into mini-vans. We always will make efforts to confirm the exact pick-up time upon reservation.
For any operational issues in which are not able to confirm the exact pick-up time in advance, we reserve the right to inform you the day before the departure of the tour.
Due to the absence of ATM machines and credit cards payment portals, we highly recommend to bring sufficient cash with you. Please ensure that you bring sunglasses, a hat /cap and sunblock with a high SPF factor when traveling with us on this tour – even when it is cloudy, the sunrays still have an immense power.
We reserve the right to make necessary changes to the excursion in case of unfavourable weather conditions or situations where we are forced to make alterations to guarantee the safety of our guests.
It is recommendable to bring a jacket / sweater with you as temperatures on Doi Angkhang are often much cooler than around Chiang Mai.
It is the responsibility of the customer to provide us with the correct hotel information, should pick-up and drop-off services be included in the package.
Any changes in accommodation outside 48 hours will be handled accordingly: changes within 48 hours may be on request.