Health and safety

Our health & safety policy

The wellbeing of staff and your travellers is our most important priority. The following outlines our commitment to ensuring safety for all stakeholders, from suppliers we work with to travellers in all of our destinations, and abide with local laws and regulations. All Asian Trails offices have appointed a health and safety officer who can be contacted for further information.

Download print-friendly version

Airport Arrival

Airport representatives are trained on health and safety protocols.

Guides, drivers and destination representatives

Guides and drivers are trained on health and safety protocols.
Guides and drivers regularly sanitize their hands, especially before handling food.
Destination representatives will follow the same health and safety procedures as guides.

Vehicles and transportation

Vehicles are disinfected and sanitized before each use.
All vehicle interior touch points, such as door handles, seat cushions, handlebars etc. are cleaned after each service.

Tours and excursions

We work with suppliers who enforce health and safety standards in line with our Policy
All equipment will be regularly cleaned and sanitized. Touch points and non-personal use equipment, such as helmets and paddles, will be sanitized before each use.
Entrance tickets and/or documentation are handled by guides.

Meals

We only select restaurants that comply with strict health and safety guidelines and follow official hygiene and cleanliness regulations.
Clients are asked to wash or sanitize their hands before every snack or meal.
Guides will check that all tables and chairs are sanitized prior to each use.
When sharing dishes, communal serving utensils will be used.

Accommodation

We select accommodation partners including hotels, resorts, lodges or overnight cruises based on their conformity with health and safety guidelines as directed by the relevant health authorities.
Accommodation providers have trained their personnel on our guidelines in terms of guest interaction, hygiene and cleaning standards and sanitization of both private and public spaces.

Boats

We select day cruise operators based on their compliance with health and safety regulations and the maintenance of hygiene and cleaning standards.

Airports and flights

Different airports apply different health and safety policies. Details on these policies are available on individual airport websites.
We will facilitate the airport experience as much as possible. If tickets were bought and issued by Asian Trails and all necessary information is on file, we will check-in passengers online when permitted by law. For all other ticket holders we recommend clients check-in online by themselves. Online group check-in is not allowed at most airports.
Some airlines might request that health and safety forms are filled-in physically and/or online prior to check-in. Guides will inform and assist with these processes.

24/7 Support

All our managers and staff are trained on health and safety standards, as well as emergency handling.
Our teams are local experts and offer 24/7 support via telephone (emergency numbers are available after office hours).
Our teams are well connected with local authorities, healthcare providers and suppliers and constantly monitor the situation on the ground.

Asian Trails’ recommendations

We recommend all clients carry their own refillable water bottles to reduce single use plastic bottles. Refillable water bottles, or alternative single-use water bottles (sustainable options where available) will be provided on all tours on request.

Asian Trails Offices

All Asian Trails offices have appointed a health and safety officer.
We have implemented hygiene rules and regulations.
Regular cleaning and sanitation of all offices, equipment, access points, bathrooms and ventilation systems is in place.

Download print-friendly version

INCLUSIONS

A full day tour with a professional English-speaking guide. Other languages are on request and may be subject to supplementary charges
Transportation by car / mini-van with professional driver.
All entrance and donation fees for visits as mentioned in the description.
All applicable taxes and service charges
Lunch at a local restaurant is included (food only)

EXCLUSIONS

Tours, inclusions of any kind and other services that are not outlined in the tour description
Personal expenses such as meals, drinks, tips and gratuities, shopping, portage fees and optional tours, unless otherwise stated
Hotel accommodation in the destination of commencement.
Compulsory Christmas, country-specific festival and/or New Year dinner at included hotels
Single supplement charges for single travelers, where applicable
Any airline tickets, visa fees, additional transportation cost from and to the general meeting point
Supplements for transfers for customers arriving or departing from any airport or resorts located outside the general pick-up and drop-off locations
Hotel expenses of a personal nature, should an overnight be included: this includes mini-bar consumption, laundry, room service, any telephone or other communication cost not mentioned in the program
Travel insurance coverage for customers (highly recommendable)

GOOD TO KNOW

This tour is operated on full private basis with English-speaking guide. Other languages are on request / subject to availability and supplementary charges may apply.
Transfers are only operated within the downtown Chiang Mai areas and restricted to main hotels only.
Regions outside the central business district such as Mae Rim, Hang Dong, Doi Saket, Mae Taeng and Chiang Mai International Airport are excluded and supplementary charges apply.
We regret that are unable to provide pick-up and drop-off transfer services from and to apartment complexes, local guest houses or private apartments. We advise you kindly to head on your own arrangement to the nearest hotel inside the downtown Chiang Mai area.
We will do all possible to comply with any dietary requirements during this excursion; it may not always be possible to confirm your wishes in advance based on the choice of local restaurant.
Due to the nature of this tour, we regret to inform you that this excursion is not suitable for wheelchair users.
Guests are advised that some walking is required during this excursion; we always ensure that we take the most comfortable ways from the entrance of the sight to the sight itself.
The road up and down Doi Angkhang is not suitable for large coaches; for group travel, note that the group needs to be split up into mini-vans. We always will make efforts to confirm the exact pick-up time upon reservation.
For any operational issues in which are not able to confirm the exact pick-up time in advance, we reserve the right to inform you the day before the departure of the tour.
Due to the absence of ATM machines and credit cards payment portals, we highly recommend to bring sufficient cash with you. Please ensure that you bring sunglasses, a hat /cap and sunblock with a high SPF factor when traveling with us on this tour – even when it is cloudy, the sunrays still have an immense power.
We reserve the right to make necessary changes to the excursion in case of unfavourable weather conditions or situations where we are forced to make alterations to guarantee the safety of our guests.
It is recommendable to bring a jacket / sweater with you as temperatures on Doi Angkhang are often much cooler than around Chiang Mai.
It is the responsibility of the customer to provide us with the correct hotel information, should pick-up and drop-off services be included in the package.
Any changes in accommodation outside 48 hours will be handled accordingly: changes within 48 hours may be on request.