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About Asian Trails

Founded in 1999, the Asian Trails Group has been on the forefront of operating cutting-edge travel proposals to seamless operational standards that is second to none in Asia. Headquartered in Bangkok, the group continues to provide client-focused destination management services in all of its 8 destinations; Thailand, Vietnam, China, Malaysia, Myanmar, Indonesia, Cambodia and Laos. For our office in Penang, Asian Trails Malaysia is currently seeking suitable and dynamic candidates that fulfill the criteria as mentioned below for the position of

Inbound Executive – German Speaking Markets


Purpose of the role Asian Trails Malaysia’s inbound executive will supervise, quote and pro-actively communicate the leisure FIT department from our German-speaking accounts. The main objectives will be to maintain communication with our overseas partners as well as in-house guests, communication with tour operators and travel agencies as well as the processes of developing new and innovative products within Malaysia.

Overall Responsibilities
  • Maintaining contact with all our overseas FIT customers in these specific markets
  • Supporting yearly and ad-hoc contracting activities of all agents with the assistance of the reservation team, Contracting Manager, GM and MD
  • Responsible of liaising/coordinating with the suppliers and/or the contracting department for any new products
  • Responsible of the product development for FIT and GIT business with the assistance of the reservation team, Contracting Manager, GM and MD
  • Coordinating and negotiating inspection and contracting trips for partners and accompany them whenever possible
  • Performing sales calls overseas as and when requested by the management
  • In-house training of reservation and operations team
  • Ensuring that the database of the clients is up to date at all times
  • Ensure that all confirmed files are inserted in our administrative backend within the company’s set deadlines
  • Taking the lead in accounting and payment procedures, in collaboration with the accounting department.
  • Coaching and controlling the reservation team in their duties to ensure that they perform the tasks assigned to them in a proper way.
Qualifications, skills and requirements
  • Bachelor Degree or higher in any related field
  • Minimum 3 year experience in an inbound travel & tourism company, preferably in a managerial position. A prior sales role in a related industry will be highly advantageous
  • Fluent command of German and English– both verbally and in writing – is essential. Knowledge of another European language is an advantage.
  • Knowledge of the inbound travel and tourism industry is preferred
  • Excellent command of Microsoft Office applications (Excel, Word, Outlook) and excellent computing skills
  • Proven track record of a strong problem-solving, leadership and issue management skills are essential
  • Able to work under pressure, meet tight deadlines and work flexible hours during peak season. A "Can Do" attitude and positive thinking that includes creative thinking is an asset
  • This is a full-time position with one of Malaysia’s most dynamic travel companies.
  • This position is open for non-Malaysian nationals.
Asian Trails will only consider those with a genuine interest in joining a dynamic inbound travel. Interested and potential candidates are invited to send us your updated resume, including a cover letter with salary expectations, a current photo (not older than 6 months), a copy of all relevant certificates and state why Asian Trails would benefit in hiring the suitable candidate in English in Word to Ms Sharon Looi – HR and Administration via email: sharonlooi@asiantrails.com.my

Only shortlisted candidates will be contacted

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