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About Asian Trails

Founded in 1999, the Asian Trails Group has been on the forefront of operating cutting-edge travel proposals to seamless operational standards that is second to none in Asia. Headquartered in Bangkok, the group continues to provide client-focused destination management services in all of its 8 destinations; Thailand, Vietnam, China, Malaysia, Myanmar, Indonesia, Cambodia and Laos. For our office in Penang, Asian Trails Malaysia is currently seeking suitable and dynamic candidates that fulfill the criteria as mentioned below for the position of

Operations Assistant


Purpose of the role An integral part of our operations team in Kuala Lumpur, the operations assistant position assists the operations manager with the overall day to day operations for the appropriate assignment of guides, drivers and miscellaneous services, as outlined by the booked services. The responsibility of the operations assistant is ensuring that the quality of operational matters remains of the highest standards as outlined by the company. You will be joining our young and dynamic operation colleagues.

Overall Responsibilities
  • Assigning, booking and confirming tours and transfers in Malaysia and Singapore
  • Double checking the flights of each confirmed file
  • Handling the company hotline emergency number (shifting)
  • Keep the land suppliers and guides database always updated
  • Coordinate the Operations arrangements with the customer service team
  • Enhance our land suppliers and guide portfolio
  • Assisting the Operations Manager in assigning the overland tours to the most appropriate guides and drivers both in Malaysia and Singapore
  • Checking the suppliers invoices against our contract rates
Qualifications, skills and requirements
  • Good command of English – both verbally and in writing – is essential
  • Knowledge of Malaysia and its destinations is a prerequisite
  • Excellent command of Microsoft Office applications (Excel, Word, Outlook) and excellent computing skills
  • Able to work under pressure, meet tight deadlines and work flexible hours during peak season. A "Can Do" attitude and positive thinking that includes creative thinking is an asset
  • This position is only open for Malaysian nationals
  • We welcome anyone – from fresh graduates to those with a passionate approach in delivering wonderful experience in Malaysia to apply
Asian Trails will consider those with a genuine interest in joining a dynamic inbound travel. Interested and potential candidates are invited to send us your updated resume, including a cover letter with salary expectations, a current photo (not older than 6 months), a copy of all relevant certificates and state why Asian Trails would benefit in hiring the suitable candidate in English in Word to Ms. Wan Hanna Syafiqah - HR and Administration via email: wanhanna@asiantrails.com.my

Only shortlisted candidates will be contacted

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