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About Asian Trails

Founded in 1999, the Asian Trails Group has been on the forefront of operating cutting-edge travel proposals to seamless operational standards that is second to none in Asia. Headquartered in Bangkok, the group continues to provide client-focused destination management services in all of its 8 destinations; Thailand, Vietnam, China, Malaysia, Myanmar, Indonesia, Cambodia and Laos. For our office in Penang, Asian Trails Malaysia is currently seeking suitable and dynamic candidates that fulfill the criteria as mentioned below for the position of

Reservation Executive


Purpose of the role Asian Trails’ Reservation Executive is a key component of the complete reservation process including starting from receiving requests from travel agents abroad; prepare offers and quotations, timely follow-up and booking of all services with our branch offices, hotels and suppliers in Malaysia. You are also responsible for timely preparing and booking all travel related services with hotels and other suppliers as well as the invoicing process and payment collection.

Overall Responsibilities
  • Responsible for reservations and quotations, both for individual as well as group travel requests of all travel-related travel requirements
  • Creating and advising tailor-made travel packages
  • Follow up on sent over programs
  • Ensuring that all relevant data is uploaded in Asian Trails’ administration system and filed appropriately
  • Coordination with the operation department with our offices in booking land services
  • Follow up on payments and pending matters with B2B customers
  • Work closely with colleagues from other departments and offices within the Asian Trails Malaysia head office
Qualifications, skills and requirements
  • Bachelor Degree in the hospitality and tourism industry
  • Minimum 3 year experience in a travel & tourism company
  • Good command of English – both verbally and in writing – is essential
  • Knowledge of Malaysia and its destinations is a must
  • Experience with TOPAX software or equal is an advantage
  • Excellent command of Microsoft Office applications (Excel, Word, Outlook) and excellent computing skills
  • Able to work under pressure, meet tight deadlines and work flexible hours during peak season. A "Can Do" attitude and positive thinking that includes creative thinking is an asset
  • This position is only open for Malaysian nationals
Asian Trails will only consider those with a genuine interest in joining a dynamic inbound travel. Interested and potential candidates are invited to send us your updated resume, including a cover letter with salary expectations, a current photo (not older than 6 months), the date when you will be available and state why Asian Trails would benefit in hiring the suitable candidate in English in Word to Ms Sharon Looi – HR and Administration: sharonlooi@asiantrails.com.my

Only shortlisted candidates will be contacted

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