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Job Vacancies in Indonesia

For our office on Bali, Asian Trails Indonesia is currently seeking suitable and dynamic candidates that fulfill the criteria as mentioned below for the position of

Customer Service and Quality Control Manager


Purpose of the role The role for this position will be to be responsible for maintaining customer satisfaction, dealing with customer enquiries & meeting their expectations, by providing problem-solving resources; handle complaints addressed by in-house guests and agents as well as arrange the VIP visit and/or special tour. This is a pro-active, customer-relation position in a dynamic environment for a person that does not look for a 9-to-5 position. The suitable candidate will actively participate in maintaining the quality and high standard of our services. Based on Bali, the ideal candidate will become a part of a great team of travel professionals in Indonesia!

Responsibilities
  • Correspondent with the agent to ensure the clear requirements related to the VIP and Special Guests visit and ensure the VIP and Special Guests transfer and tour arrangements are well handled by coordinating the works with related suppliers, hotel reps. and airport representative. This includes monitoring itineraries and courtesy calls.
  • Briefing, organizing and preparing all representatives, Operations Department and guides for VIP and Special Guests/needs including add-on services and gifts
  • Evaluate all administrative issues related to customer information such as database update, review comments and remarks, problem solving, complaints handling and emergency contact responsibilities
  • Actively participate in meetings with all departments concerned, including management meetings, welcome meetings for specific groups and representation meetings
  • Distribution and maintaining arrival lists for specific needs – both internal and external reporting requirements
  • Creation and maintaining all welcome documentation, promotional material, media requests and other marketing collateral for the company
  • Performing staff evaluations, coaching and skill development training in line with an open communication policy between all parties
  • Reservation and booking activities in line with the job description and tasks assigned by the senior management
Requirements
  • Strong operational, planning, organization and negotiating skills
  • Interpersonal, communicational, presentation and coordination skill are a must
  • Good decision making and problem solving capability with excellent interpersonal and communicative skills
  • Knowledge of the hospitality industry and product knowledge is essential (in-depth knowledge of the tourism industry is a must)
  • Knowledge of and experience with customer service is essential
  • Good analytical skill and business sense with a pleasant personality and strong initiative. Networking knowledge and capabilities are assets we seek in a candidate
  • Understanding and flexibility in approach with local ethical values and mentality
  • Able to work under pressure, prioritize and multi-task and prepare to work outside office hours. Self-confidence, stress management, personal credibility and flexibility are assets we value tremendously
  • Proficiency in English is essential with strong preferences for fluency in German and/or French. Candidates fluent Italian and /or Spanish in addition gain preference.
  • Computer literacy is essential
  • Able to work under pressure, meet tight deadlines and work flexible hours during peak season. A "Can Do" attitude and positive thinking that includes creative thinking is an asset
  • This position is open for all nationalities
Asian Trails will only consider those with a genuine interest in joining a dynamic inbound travel. Interested and potential candidates are invited to send us your updated resume, including a cover letter with present and expected salary, a current photo (not older than 6 months), a copy of all relevant certificates and state why Asian Trails would benefit in hiring the suitable candidate in English in Word to Mr. Bjorn Schimanski –Managing Director via email: bjorn@asiantrails.co.id

Only shortlisted candidates will be contacted

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