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General Information & Conditions

Rates


The prices we feature are highly competitive and are quoted per person / per room as indicated in the quotation. All prices displayed including VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or the confirmation email. All prices are quoted as per the published currency. We guarantee that our rates do not include hidden charges.

Please note that most hotels include compulsory special gala dinners on Christmas Day, New Year’s Eve and sometimes on national and/or other festive occasions in each country. This is a compulsory charge, regardless of whether you want the dinner or not and will be invoiced to your account. It is not possible to pay for these meals on the spot.

Any special offers / deals we receive from all our suppliers will be automatically updated in our system. Confirmed services which have been paid in full / partial and are made before the launch of these special offers are not applicable; the original confirmed rates are final between us and you as the traveler. We regret that we are unable to communicate on an individual basis all our special offers as well can we not be held responsible in any way for these special offers after your confirmed booking and payment has been processed.

Confirmation


A confirmation e-mail will be sent via our e-mail system together with the applicable exchange voucher(s) for the booked services. Reservations with an ‘on request’ status, in case the booking cannot be confirmed immediately, we will send a confirmation e-mail together with exchange voucher. If we are unable to confirm your reservation, we will not charge you for any cancellation and /or administration fees.

Child Policy


Children between 2 and 12 years old (children who have not reached the age of 12 during travel) are granted a 30% discount on transfers, excursions and package tours provided that they share the room with adults and do not require an extra-bed. A maximum of two children per party is granted for such discounts. Children requiring their own rooms are charged as adults.

Payment


Full prepayment by bank transfer is required at least two weeks /14 days before commencement of services, with all bank transfers charges/fees to be paid by clients. Failure to do so may result in the cancellation of the reservation(s)

Only when applicable and available, certain accommodation and service providers offer the opportunity for reservations to be paid (wholly or partly and as required under the payment policy of the accommodation) to the accommodation provider during the reservation process by means of secure online payment (all to the extent offered and supported by your bank). Such payments are securely processed from your credit card to the bank account of the accommodation or service provider through a third party gateway payment online process.

Out of experience, we have learned that charged amounts will take approximately 2-4 working days before these will appear onto your credit card or bank statement.

Cancellations


A reservation with an accommodation or service provider via this gateway confirms that you agree and accept the conditions related to cancellations or no-shows. The relevant service provider is therefore authorized to charge the applicable cancellation or no-show charges to you: these conditions may differ from service provider or accommodation which you will be informed about.

The general cancellation and no-show policy of each service and accommodation provider are made available on our website upon making the reservation. During the reservation procedure and in the confirmation email, these will be again highlighted to you. Please note that certain rates or special offers are not eligible for cancellation or change.

In the event of informing us incorrect/ invalid credit card details, absence / incorrect provision of required bank information or other incidents that allow us not to process the reservation, you as the customer are not entitled to any refund or compensation unless the service provider agrees otherwise.

We highly recommend reading the cancellation conditions carefully before finalizing your reservation.

Amendments And Refunds


We reserve the right to charge amendment fees which will are in line with agreements between us and the accommodation and /or service provider. We will inform you in advance what the charges may be, should these applicable

All confirmed refunds from our side, in the event of cancellations or amendments, will be credited to your credit card within 30 business days. Once the refund instructions leave our office, it can take anywhere from 10-20 working days for the proceeds to arrive in your account. These policies are set according to each credit card / bank’s own policies. Rest assure that we will do all possible to speed up the procedures when refund matters are applicable.

Any cancellation or amendment request or not having received our cancellation, please contact our customer service department via b2c@asiantrails.org. We confirm that we take all matters pertaining cancellations and amendments seriously.

Your Privacy Is Important


We want you to know that when you use our website, your personal identifiable information will be respected and securely protected. Please note that security regulations may require us to provide government agencies access to data you have disclosed to us.

When you book with us or gain access to our website, we use secure servers to protect your personal information. Secure Socket Layer (SSL) software encrypts the personal information that is transmitted between you and us.

If you have comments or questions about our privacy policies, please e-mail us at b2c@asiantrails.org. We would appreciate if you can refer to this chapter in your correspondence towards us.

Complaints And Irregularities


We consider complaints as valuable feedback to improve service delivery levels. We request that service delivery failures or customer concerns, be reported during your stay, to one of our representatives. It is the aim of the company to solve any irregularity on the spot. The company reserves the right to refuse to take action on perceived irregularities submitted to the company 14 days after the customer returns back home. For further correspondence, please contact our service support centre via email b2c@asiantrails.org

Information On Our Website / Intellectual Property Rights


All information – text, images, reviews and other information provided on our website – is copy right protected and its content and information cannot be used / duplicated / copied / linked or distributed in any way unless written confirmation from the supplier(s) has been granted.

We have obtained exclusive ownership of all rights, interests and title deeds, including the design of our online platforms, bearing our name and/or is (in)directly associated with us. In case you wish to use information (whole and /or a part) of the above-mentioned, you require written confirmation from us – this includes as well translations of any kind. Any proven use of unlawfully actions or behaviour that reflects the se of these intellectual property rights is considered a material infringement and may be held liable in accordance to the Law of the respective country.

Force Majeur


During the term of your stay, neither party shall be in default of its obligations to the extent that its performance is delayed or prevented by causes beyond its reasonable control, including but not limited to, acts of God, natural disasters, bankruptcy of a vendor, strikes and other labour disturbances, acts of war, or civil disturbances, or other equivalent or comparable events. We strongly recommend checking the details of such events beyond the control of us with your travel insurance company.

Indemnity


The client agrees to indemnify and to save the company from harm and against all damage or injury (including death) to property or person(s) resulting from intentional or negligent acts or omissions from their respective officers, employees, agents, contractor or subcontractor in connection with the performance of this agreement.

Legal Note


This agreement is governed by and construed in accordance with the laws of each respective country (and/or applicable in relation to the country it is legally represented) for the time being in force and the parties agree to submit any dispute arising between the parties under this agreement to arbitration in accordance with the Arbitration Rules of the respectable Arbitration Institute, Office of the Judiciary applicable at the time of submission of the dispute to arbitration and the conduct of the arbitration thereof shall be under the auspices of the specific Arbitration Institute accordingly.

Liability


We act as intermediary between the concerned airlines, hotels, all transport operators and local tourist offices providing the services. We are therefore not responsible for any loss, injury or damage sustained by the tourists, including those occurring outside the touring programs. Additional expenses incurred due to delay, accidents, natural and disaster, political actions and unrest must be borne by the traveller. Programs and prices, services and conditions are based on those valid at the time of printing and are therefore may be subject to change without advance notice before or during the tour. Acknowledgement and confirmation of the above-mentioned conditions is active, once you participate in one of the provided services via our website or appointed 3rd party sales point. The itinerary of the excursion, package and/or tour cannot be altered or changed without prior permission from us. We cannot be held liable if you amend the excursion and its content in your brochures or give wrong descriptions to you that are travelling.


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